Delivery Information

Select your preferred delivery/pickup option, date & time on your Cart page.

Next Day Delivery:

  • Next day delivery is available for all orders placed before 6pm (Jakarta time)
  • For orders placed after 6pm (Jakarta time) the earliest it can be delivered is 2 days (example: Order placed at 9pm on the 1st will be available to ship from the 3rd)
  • Orders can be placed for delivery up to 14 days in advance.
  • A delivery charge of Rp 40,000 applies to all orders below Rp 500,000
  • There are 3 delivery timeslots available:
    09:00 - 12:00
    12:00 - 15:00
    15:00 - 18:00
  • Delivery is available 7 days a week (we are only closed on the 1st day of Lebaran)

Our driver will present the cake to the receiver & obtain a signature.
Should there be any issue with the cake or if there are items missing please advise this driver straight away, so we can rectify this as fast as possible for you.

Please see here for further information regarding returns & refunds.

Outlet Pickup:

We now offer the ability to order online for pickup in our outlets.

This option can be selected on the Cart page.

  • Minimum 2hrs lead time required
  • Earliest pickup is 2hr after opening, Latest pickup is 1hr before closing
  • Not all items listed on our site are availabe for pickup. If your cart contains one of these items a message will be displayed when attempting to select pickup.
  • If selecting to pay with Cash your order will only be prepared after payment is made in the outlet
  • If selecting to pay with Bank Deposit please ensure payment is made promptly and confirmation sent to our customer service team to ensure your cake is ready at your slected pickup time.

Our outlet team may contact you to confirm your order.
Should an item not be in stock our outlet team will call to advise and suggest a replacement.

Once the order has been paid, if you would like to cancel or change your order a minimum of 2hrs notice before your selected pickup time is required.

Same Day Delivery (coming soon):

We're partnering with Ninjavan to bring you same day delivery.

  • Same Day Delivery is only available for orders placed Monday to Friday before 12pm (Jakarta time)
  • A delivery charge of Rp 35,000 applies to all orders
  • Delivery will take place between 1pm to 3pm
  • A maximum of 2 standard size cakes or 1 large cake applies to this service
  • Some products may not be avaialable for this service
  • If selecting 'Cash on Delivery' for payment method this CAN NOT be changed at the time of delivery & Ninjavan will be unable to release the cake to you.

Ninjavan drivers are not permitted to open the cake box to display for you, as such please ensure you inspect your cake while the driver is there. If your cake is damaged please advise the driver straight away. They will contact us & return the cake, we will arrange for a replacement to be sent as soon as possible.