We currently accept the following payment methods:

  • Cash on Delivery
  • Bank Transfer
  • Credit Card (most overseas credit cards are also accepted)
    Please note that Flazz is not a credit card & cannot be used via this method

Yes, we currently offer both delivery and pickup.

Next Day Delivery is available until 6pm, after 6pm it's H+2
You can also order for up to 14 days in advance.

We have now added the ability to order online for pickup directly in our outlets.
Pickup orders require a minimum of 2hrs notice

See our Delivery Information page for further info.

Please log into your account to check your order status / history.

Account/Login button can be found at the top right of the screen.

Yes, we now include tax in the product price on our website* for your convenience.

The only additional charge you will see during checkout is a delivery charge if applicable

* Prices viewed directly in our outlets are excluding tax

Where can I find coupon codes?

We offer coupon codes though our Rewards Program "Cakes with Benefits".

Signup is free & automatic when you create an account on the website.

You can earn points for various actions as well as purchases, you can then use these points to get coupon codes or use the points directly in the checkout page to apply a discount to your order.

For further information see our rewards page here or expand our Rewards Program bar on the bottom left of your screen.

No, only one coupon code can be used at a time.

Once your order has been placed we are unable to apply a discount.

The coupon will be applied if:

a. coupon is still valid
b. if the order meets the coupon criteria (ex. Minimum spend is reached, required product is in the cart).

Coupon codes may have certain exclusions apply.
If you feel that your order qualifies for a coupon, and it is not applying, please contact customer service team for assistance. You can contact us via:

  • Live Chat
  • Phone - 021 2900 7997
  • Email - customer.service@colettelola.com
  • WhatsApp (message only) - 0822 1016 9872

Please see our Returns Policy here

Orders can only be cancelled / edited prior to the shipment date, please see here for further information

If this does occur please inform the driver or our customer service team straight away and will:

- arrange to have the missing item sent out as soon as possible
- arrange a replacement cake or refund

Please note, if having your cake delivered to a reception or other 3rd party we cannot be held responsible for improper storage or handling after delivery.

Yes, the shipping address can be updated until 6pm the night before your delivery date.

Please contact our customer hotline on 021 2900 7997 to update your shipping address.

Yes, if your order is above Rp 500,000* you will automatically receive free shipping on the checkout page.

* Free shipping does not apply to Same Day Delivery

There are 2 ways to create an account.

  1. Click the 'Log In' button at the top right of the page
  2. After adding products to your cart, you will be prompted to create an account during checkout

There are several benefits to creating account.

  1. You can save your billing and shipping addresss for future use, this saves time during checkout.
  2. You can check your order history and order status's.
  3. Creating an account also enters you in to our reward program "Cakes with Benefits" where you can earn "Cake Points" from various actions as well as purchases, you can then use these "Cake Points" to redeem coupon codes or apply a discount directly in the checkout page.

Joining our rewards program is Free and happens automatically when you create an account on the website.

Points are automatically earned for every purchase* you make while logged in on the website. You will also earn points if ordering via our Hotline provided you already have an account on the website.
*minimum transaction of Rp 200,000 applies

Points are accrued at a rate of:

Tier 1 "Silver" - Earn 1 "Cake Point" for every Rp 10,000 spent
Tier 2 "Gold" - Earn 1.5 "Cake Points" for every Rp 10,000 spent
Tier 3 "Platinum"- Earn 2 "Cake Points" for every Rp 10,000 spent

You will also earn 200 bonus points for joining the program.
1 off and limited event actions can also rewards points such as Liking us on Facebook, Following us on Instagram, Sharing on Facebook.

You can also earn unlimited rewards by sharing your referral code.
Your friend will receive a coupon code for their first order, if they complete their purchase you will also receive a coupon code for your next order

All customers will start on Tier 1.

To reach Tier 2: earn 300 points in a year.
To reach Tier 3: earn 1,000 points in a year

Points balance must be earned each year to maintain tier status.

To earn "Cake Points" you must log in before completing the purchase, no points can be awarded if you were not logged in at the time of order.

To redeem points, make sure you are signed in then simply open the rewards popup at the bottom left of the screen.

Active coupons will show at the top of the popup.
To redeem your points scroll down until you see the button to "Spend Cake Points"

You can also use points directly in the checkout page to apply a discount to your order.

Yes,

your points will expire if you have not earned or redeemed points in a 12-month period.

If this occurs, your points balance will be reset back to zero and your tier level downgraded.

However, as long as you earn or redeem points at least once in a 12-month period your points won't expire.